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It has recently been brought to our attention that there has been a possible compromise that involves unauthorized access to cardholder account information. MasterCard® has detected a security breach of a merchant database that contained your debit card information. The breach was disclosed by the media on July 7, 2016 and the merchant has taken the necessary steps to contain it. The result is a potential risk of fraudulent debit card activity on your account.
To mitigate this risk, we are re-issuing new debit cards to those customers who are affected. If you were one of the customers affected, you will receive a new debit card in the mail by July 22nd. Please activate your new debit card upon arrival and destroy your existing card. We apologize for any inconvenience this may cause. Please feel free to call the New Accounts Department at 575-546-2691 if you have any questions regarding this information.
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The MultiKey login service is an easy way to help prevent
identity theft and fraud. This service will provide additional privacy and
security of your personal information. Previously, you used a User ID and
Password to login to your account information. From now on, you will also use a
personalized image. MultiKey is made up of four parts: User ID, three challenge
questions, a personal image and an encrypted password. Here is how this new
NOTE: If you have not yet created your MultiKey login credentials, you will be
prompted to setup your challenge questions and your personalized image before
you can login to your account information.
Enter your User ID and click the Submit button.
When you login from a computer that you have not chosen to be trusted, one of
your challenge questions will be required to be answered to verify your
identity. When you answer correctly, your personal MultiKey image appears. When
you see your image, you can be assured that it is safe to select your image,
enter your password and login.
Your personalized image helps you know for sure that you are at our site.